At Solaris Vape, customer satisfaction is important to us. Due to the nature of vaping products and for health and safety reasons, certain items are not eligible for return. Please read this policy carefully before placing your order.

Returns

We accept returns within 14 days of delivery for eligible items that are:

* Unused and unopened
* In their original sealed packaging
* Accompanied by proof of purchase or order number

Returns requested after 14 days may not be accepted.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded once sold:

* Opened or used disposable vapes
* Opened e-liquids or vape juices
* Opened pods, cartridges, or coils
* Clearance or final sale items
* Gift cards

Damaged, Defective, or Incorrect Orders

If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To process your claim, please provide:

* Your order number
* Photos or videos showing the issue
* A brief description of the problem

Once your claim is approved, we will offer one of the following:

* A replacement product
* A full refund
* Store credit, where appropriate

Refund Process

After your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our error.

Order Cancellations

Orders may be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow this return policy.

Order Tracking
Tracking information will be sent directly to your email when your order has been processed by our shipping team.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or sent in error by Solaris Vape.

We recommend using a trackable shipping service, as Solaris Vape is not responsible for returned packages lost in transit.

Contact Us

If you have any questions about this Refund & Return Policy or need assistance with a return, please contact our customer support team:

Contact us at sales@solarisvapeflavors.com